This Live Tracking Policy explains how the Culturei Deliveries Live Tracking feature operates, how location information is used and the responsibilities of customers, restaurant partners and independent delivery drivers.
This Live Tracking Policy explains how Culturei Deliveries provides delivery tracking through the platform and outlines the responsibilities of everyone using this feature.
Our objective is to improve delivery visibility, strengthen customer confidence and support safe, efficient and reliable deliveries across South Africa.
Culturei Deliveries offers Live Tracking on eligible orders to allow customers to follow the progress of their deliveries from collection through to completion.
The service is designed to:
Live Tracking may not be available for every order, device or geographic location.
Once a restaurant accepts an order and an independent delivery driver is assigned, the platform begins sharing delivery progress with the customer.
Customers may view:
Tracking automatically ends when the order has been successfully delivered or the delivery has otherwise been concluded.
Independent delivery drivers are expected to use Live Tracking responsibly while completing deliveries.
Drivers should:
Safety always takes priority over maintaining uninterrupted tracking.
Customers should use Live Tracking responsibly and only for monitoring their own deliveries.
Customers are expected to:
Customers must not misuse tracking information to harass, threaten or interfere with delivery drivers.
Restaurant partners contribute to accurate Live Tracking by preparing orders promptly and updating order status without unnecessary delay.
Restaurant partners should:
Accurate preparation information helps provide more reliable delivery estimates for customers.