Transparent, Secure and Fair Payments Across South Africa.
This Payments & Weekly Payout Policy explains how payments are processed on the Culturei Deliveries platform and how earnings are calculated and paid to restaurant partners and independent delivery drivers.
Our goal is to promote transparency, accountability and consistency while supporting the efficient operation of the Culturei Deliveries platform.
Customers may pay for orders using approved payment methods available on the Culturei Deliveries platform.
Payments are securely processed by authorised third-party payment service providers. Culturei Deliveries facilitates the ordering and delivery process but is not a bank, financial institution or payment service provider.
After a successful customer payment:
Restaurant partners receive payment for completed customer orders after agreed commissions, service fees, refunds, chargebacks or other authorised adjustments have been deducted.
Where available, restaurants will receive transaction statements showing completed orders and applicable deductions.
Restaurant partners are responsible for keeping their banking details accurate and up to date.
Independent delivery drivers earn delivery fees for completed deliveries according to the applicable fee structure.
Driver earnings may include:
Drivers are responsible for maintaining accurate banking information to receive payouts.
Culturei Deliveries aims to process payouts weekly for eligible restaurant partners and independent delivery drivers.
To qualify:
Delays may occasionally occur because of banking processes, public holidays, system maintenance or circumstances beyond our reasonable control.
Where available, statements may include:
Partners should review statements and report any discrepancies promptly.
Refunds, chargebacks and payment adjustments are handled according to the Refund & Cancellation Policy and applicable agreements.
Adjustments may result from:
If a restaurant partner or independent delivery driver believes a payout is incorrect, they should contact Culturei Deliveries as soon as reasonably possible.
The dispute should include:
Culturei Deliveries will investigate the matter fairly and communicate the outcome within a reasonable period.
Restaurant partners and independent delivery drivers remain responsible for:
Culturei Deliveries does not provide tax, accounting or legal advice.
To protect customers, restaurants and drivers, Culturei Deliveries may delay, withhold or adjust payouts where there is reasonable suspicion of fraud, identity theft, unauthorised account activity, payment manipulation or serious policy breaches.
Any action will only be taken where reasonably necessary and in accordance with applicable law.
Culturei Deliveries may update payout procedures, schedules or payment methods from time to time to improve operational efficiency, comply with legal requirements or accommodate changes made by authorised payment providers.
Where practical, affected restaurant partners and drivers will be notified of material changes.
Culturei Deliveries is committed to maintaining a payment process that is transparent, secure and fair.
We aim to ensure that restaurant partners and independent delivery drivers receive accurate earnings while customers enjoy secure payment processing through trusted payment providers.
Our objective is to build lasting relationships through honesty, accountability and dependable financial administration.