Your privacy matters to us. This Privacy Policy explains how Culturei Deliveries collects, uses, stores, protects and shares your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
This Privacy Policy applies to all personal information collected through the Culturei Deliveries platform and any authorised business interaction with our company.
This includes information collected through:
Depending on the services provided, Culturei Deliveries may collect the following categories of information.
Culturei Deliveries processes personal information only for legitimate, lawful and business-related purposes.
These purposes include:
We will not process personal information for purposes incompatible with those for which it was collected unless permitted or required by law.
Culturei Deliveries processes personal information in accordance with the Protection of Personal Information Act (POPIA) and only where there is a lawful basis to do so.
Depending on the circumstances, this may include:
Culturei Deliveries treats personal information as confidential and only shares it where reasonably necessary to provide our services or comply with legal obligations.
Your information may be shared with:
Culturei Deliveries does not sell personal information to third parties.
Culturei Deliveries takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, theft, misuse, alteration, unlawful disclosure and destruction.
Security measures include protecting information against:
Access to personal information is restricted to authorised persons who require the information to perform their duties.
Personal information will only be retained for as long as reasonably necessary to:
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Subject to applicable South African law, individuals may have the following rights regarding their personal information:
Culturei Deliveries will consider and respond to these requests in accordance with applicable law.
Our website and applications may use cookies and similar technologies to improve your experience and enhance the performance of the Culturei Deliveries platform.
Cookies may be used to:
Users may manage certain cookie preferences through their browser settings. However, disabling cookies may affect some platform functionality.
The Culturei Deliveries platform may integrate with trusted third-party service providers to help deliver our services.
These services may include:
These providers may process personal information in accordance with their own privacy policies and applicable legal obligations. We encourage users to review those privacy policies where appropriate.
Where personal information is transferred outside the Republic of South Africa, Culturei Deliveries will take reasonable steps to ensure that such transfers comply with POPIA and that appropriate safeguards are in place to protect personal information.
Any international transfer will only occur where legally permitted and where adequate protection for personal information can be maintained.
Culturei Deliveries does not knowingly collect personal information from children except where permitted by applicable law or where the consent of a parent or legal guardian has been obtained when required.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete that information as soon as reasonably practicable.
Culturei Deliveries may update or amend this Privacy Policy from time to time to reflect changes in legislation, technology, business operations or our services.
The latest version of this Privacy Policy will always be published on the Culturei Deliveries platform and will become effective from the stated effective date.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.
If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:
At Culturei Deliveries, protecting personal information is more than a legal obligation—it is a commitment to the trust that our customers, restaurant partners, independent delivery drivers and employees place in us every day.
We are committed to processing personal information responsibly, transparently and securely while continuously strengthening our privacy and information security practices as our business grows.