This Restaurant Partner Policy sets out the standards, responsibilities and operational requirements for all restaurants partnering with Culturei Deliveries.
This Restaurant Partner Policy sets out the standards, responsibilities and operational requirements for all restaurants partnering with Culturei Deliveries.
The purpose of this policy is to ensure that customers receive high-quality food, reliable service and a consistent delivery experience while supporting restaurant partners in growing their businesses.
All restaurant partners are expected to comply with this policy, the Restaurant Partner Agreement and all applicable South African laws and regulations.
To become a Restaurant Partner, a business must:
Culturei Deliveries reserves the right to approve or decline any partnership application at its discretion.
Before activation on the platform, restaurant partners may be required to provide:
Restaurants are responsible for ensuring that all information supplied remains accurate and up to date.
Restaurant partners are expected to:
Timely order management helps minimise waiting times for customers and delivery drivers.
Restaurant partners remain solely responsible for:
Culturei Deliveries does not prepare, cook or alter food products and therefore cannot guarantee the quality of food prepared by restaurant partners.
Restaurants must package orders appropriately to ensure safe transportation.
Packaging should:
Poor packaging may lead to customer complaints and negatively affect service quality.
When a driver arrives, restaurant staff should:
Restaurants should avoid unnecessary delays once an order is marked as ready.
Restaurants are responsible for maintaining accurate menu information.
Menu listings should include:
Menu updates should be made promptly to avoid customer disappointment.
Restaurant partners are expected to:
Positive customer experiences strengthen both the restaurant's reputation and the Culturei Deliveries brand.
Restaurant earnings are calculated based on completed customer orders, less any agreed service fees, commissions or other authorised deductions.
Payments are made according to the scheduled weekly payout cycle.
Restaurants are responsible for ensuring that their banking information remains accurate.
Restaurants should avoid cancelling accepted orders unless absolutely necessary.
Where cancellation becomes unavoidable, the restaurant should notify Culturei Deliveries immediately.
Refunds and payment adjustments will be handled in accordance with the Culturei Deliveries Refund and Cancellation Policy.
Restaurant partners are responsible for complying with all applicable South African laws relating to:
Culturei Deliveries may request evidence of compliance where appropriate.
Culturei Deliveries monitors service quality to maintain a high standard across the platform.
Performance may be assessed using factors such as:
Where performance issues arise, Culturei Deliveries may work with the restaurant to improve service before taking further action.
Culturei Deliveries reserves the right to temporarily suspend or permanently remove a restaurant partner from the platform where necessary.
Reasons may include:
Where reasonably possible, the restaurant will be informed of the reasons and given an opportunity to respond before permanent removal.
Culturei Deliveries values long-term relationships with restaurant partners.
We are committed to:
Together with our restaurant partners, we aim to provide customers across South Africa with a fast, reliable and enjoyable food delivery experience.